FAQs
How do I know the sizing details of each product?
Please check each product description for size details .
Are chains and pendants sold separately?
Yes, all chains and pendants are sold separately. You can choose which chain and pendant you’d like to pair up together.
We have designed all chains to fit through any pendant.
Do you ship internationally?
Yes, we offer worldwide delivery. Your total shipping cost and delivery time will be calculated during checkout.
What is estimated Delivery time?
We aim to get your order delivered to you within 10 Business days. For any order updates, feel free to reach out on Instagram we will get back to you asap with your order status.
On Each Jewellery description, we will add a time frame of how long it will take us to dispatch the item based on availability.
Do you take Custom orders?
Yes we are taking custom orders, you can DM us on Instagram to discuss further in details.
What happens if my chain breaks, Can I reattach?
All Chain links are designed to be adjustable so you can wear them according to your preference. Each Link has a small opening, if one link breaks simply remove the broken link and reattach to the next link.
Please check our Instagram Highlight/Reels for videos and pictures of how to do this if you’re not sure.
How do I Track my order?
After placing your order, you will receive a order confirmation to your email address. once your order has been shipped, you will receive another email with your tracking number etc
What is the return policy?
No Refund / Exchange.
Feel free to contact us if you have any question before purchasing.
What’s the best way to reach customer service?
You can get in touch with us via our email at support@crafted-ice.com
Or simply send us a DM on Instagram @Craftedice
How do I protect and store my jewellery?
keep it stored in the provided dust bag and have a separate space for each individual piece. Always remove your jewellery when applying perfumes or other chemical products. Avoid Long contact with the sun to prevent colour from fading. Gently clean your Craftedice jewellery with the soft Microfiber polishing cloth added to your order.